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At Selling Power, Founder and Publisher Gerhard Gschwandtner penned a brief online article about meeting buyers at the right time. He suggests an ideal scenario in which our sales hero enters a coffee shop and just happens to start up a conversation with a buyer who needs exactly what he has to sell. It got me thinking about the importance of timing in the sales process.

It is the dream sales situation, isn’t it? You meet a buyer at the exact moment that they have a thorny problem to solve. You just happen to have the ideal solution. You get along instantly; they want to hear more. There’s no haggling over price. This buyer is desperate to eradicate the pain and solve the problem. He’ll pay practically anything. You zip on over to the buyer’s office to complete an agreement that is approved by legal in minutes. Oh, and they cut you a check in advance to get the process started. A few short hours after that fateful coffee shop meeting, you walk away with a six figure deal.

Uh huh…let’s get real.

It rarely works this way in the real world. In the real world, we meet people all the time that would benefit from using our products and services. The problem is that we know it, but they don’t yet. It’s tempting to want to convince them, right now, that a problem is looming on their horizon. But timing is a tricky thing. Jump to fast, push too hard and too soon…bye, bye sales opportunity. When it comes to using social networking tools to expand their sales reach, I’m certain that this is a lesson that many sales people are destined to learn the hard way. Some, no doubt, already have.

Stay visible.

Technology provides limitless opportunities for the sales people who recognize that timing is everything in sales. When the buyer is ready to buy, these savvy social sales people want that buyer to think of them first! That’s why they remain focused on the bigger picture. Core elements of their process include building strong networks and cultivating sales opportunities by providing “value” in advance of the sale. That value can be anything from targeted information that benefits the buyer in their job, white papers about trends in their industry, relevant blog posts or connections to peers in their field.

To succeed in the social sales world, sales people (and their management!) need to accept that no one gets married without being courted first. Be patient and take the time to court your prospective buyer until they are ready to walk down the aisle. How you approach the courtship will say volumes about what happens after you both say, “I do”.

13 Ways to Gather Great Blog Content

You’ve decided to launch a blog. That’s terrific, congratulations. With roughly 200 million blogs out there, it is hard to ignore the power of blogging’s potential and power. In what remains one of my favorite social media videos, Erik Qualman’s Social Revolution 2, tells us that 35% of bloggers post “opinions” about products and brands. There are certainly huge benefits to using the power of a blog to create community with your clients and future buyers. If they are posting their opinions for others to read, don’t you want them talking favorably about you? That one’s easy…of course you do.

Right now, I’m making the assumption that you’ve…

  • Determined your purpose? Check.
  • Have your plan defined? You bet.
  • Metrics for success established? Absolutely.
  • Technology chosen? Yup, have that conquered.

So far, so good. You are moving in the right direction. Right about now it is probably tempting to assume that the tough work is behind you, right? Not so fast. What about that content?

Becoming an inbound marketer is critical to your social sales success these days say the folks over at Hubspot. They’re right by the way! Your job is to provide really great content that compels people to come back to your site again and again while encouraging them to bring their networks along with them. But as you may have considered – or maybe you haven’t but you need too – it’s not so easy deciding what to communicate moment to moment, day in and day out, much less putting it into execution, is it? Recognizing how important it is to create engaging, valuable content that people will benefit from that is consistently fresh, relevant and interesting is a tall order. So, your first order of business is to establish your Social Media Posting Schedule.

What’s a social media posting schedule?
Think of it as a tactical plan that keeps you focused on what you want to communicate (post/blog about) to each of the social channels that you engage in. Think blogs, social networks like LinkedIn, Facebook pages and more. You want to think about your messaging themes, topics, who will contribute the content, what date you’ll post your message, etc. Since we’re talking about blogs today, what you need to remember is that once you know WHEN you need to post information and WHAT you’ll be communicating, it makes the process of creating your blog posts less daunting. But to make the schedule work of course, you need gather content.

Since you might be asking…what do I say on my blog each day anyway? To help get you jumpstarted…here are 13 (my lucky number!) ideas for gathering great content:

1. Carry a notebook for blog post ideas…and for those moments of brilliance that pop up at inopportune times. You might have an experience at the local market that leads you to think…hum, that’s something I should talk about. I’m suggesting that you keep a separate notebook for your blog post ideas. That way they are all in one place. When you sit down to consider what you want to write, you want all your ideas front and center in one place.

2. Follow top bloggers in your field. Find the real influencers not just the people with a lot of follower numbers. Regularly contribute to their community by commenting. For your own blog, build on the theme of their posts and the comments in the community. Quote these blogging influencers and link back to their blogs. And, and don’t forget to pay attention to who they talk about or recommend. More potential content for your posts.

3. Repurpose content. What have you previously written about that could be updated for current relevance? Not everything must be created from scratch, but the key is to be relevant. Don’t just “reprint” any outdated piece of work. Add a new spin based on learning’s since you first wrote the piece. I recently posted a post entitled Social Sales One Year Later. I started with a quote from what I had written one year earlier and then talked about what had happened since I first penned the words.

4. Record your brilliance. Most phones (unless your phone is from the dark ages) have software that lets your record your conversations. When that inspiration hits, record immediately. Trying to recall it later will be fruitless. Plus, if you are driving in your car, I don’t recommend digging for the notebook just then. Not in Atlanta anyway.

5. Ask questions, record the responses. Surveys, polls, starting group discussion…by virtue of the answers you receive, great blog posts can come. For example, you might ask your network what they think the traits of a superstar sales person are. Those responses are valuable far beyond having content for your blog posts. Its valuable research information that just may lead to the creation of a new product or maybe it will validate something that you already knew. Either way, it’s all good.

6. Use video. Have you read a book published in your field that inspired you? Create a 2-minute video book review. That becomes your blog post for the day. Or, search out topical videos on YouTube that you can share via blog posts. You simply add a few of your comments of your own to kick off the post, embed the video and let the video do the talking.

7. Webinars. Make it a point to sit in on a few webinars a month specific to your field. You may want to simply report on the webinar in a blog post. Tell people what you learned and why you thought the time you spent was valuable. Include a link back to the archived webinar if available. Or, you may take an idea or two from the session and expand upon it in a slightly different way. If your company hosted the webinar or you were speakers then similar to video, add a few comments about the webinar and include the link to let people listen from there. A word of caution…if the webinar is simply a “sales pitch” versus something topical and informational then ignore what I just said about promoting it. That will look self-serving.

8. Interview people. Thinking back to your social media posting schedule, let’s say that your theme for the week is social media ROI. You can develop a short list of people you’d like to interview. Once you’ve conducted the interview, you have material for your post and that of your guest. You can conduct your interview using the phone or posing your questions over email, but be sure to ask if the person you plan to interview has a preference. The interview gives you both great marketing content and should include links back to each other’s website.

9. Podcasts. Pretty much like the webinars. Listen, learn and leverage. Oh, and the great thing about podcasts is that you can take them on the go. Go to the park, listen to a podcast and either create your blog post on the spot or get the draft of it written by hand. The point is to be strategic; leverage your down time throughout the day.

10. Social media status updates. Scan what others are posting across the web. Is there anything interesting there that you can use for your blog post? Before you start complaining about the time this will take, I want you to sit yourself down – right now – and sign up for Netvibes. Netvibes lets you establish “dashboards” on topics, people, companies and more. Once you create the “search string” if you will, all you need to do is check your dashboards. Everything from Twittertweets to video posts to content all over the web, Netvibes grabs the content across the web and brings it to you. All you need to do is choose what to write about or respond to.

11. Invite guest bloggers. There are plenty of people out there looking for the opportunity to contribute content to the blogs of others. Who do you know in your industry? What about current colleagues? How about customers? You want to make sure that the message of your guests is in alignment with what you want to accomplish with your blog, but I think you get the idea. Don’t think you have to do the work all by yourself. Mix it up now and then. Makes it easier on you and readers like it.

12. Subscribe to news publications (online and print) that apply to your industry. Make a commitment to scan them immediately to look for writing ideas based on the current theme of the month. As an example, the November/December edition of Selling Power Magazine has provided me with content ideas for a number of blog posts for the next few weeks. Don’t forget that you might read about an individual or company that you would like to interview.

13. Join research communities that support your industry. The investment will pay off in the long run. As a premier member of Marketing Profs, I have access to current information, training, webinars, podcasts and a vast array of information to real time content that benefits me as a business owner. One client paid for my membership, so I consider the investment MORE than worth it. BTW, I’m not a partner nor do I receive any compensation from Marketing Profs. I thinkAnn Handley is great, and I highly recommend that you follow her on Twitter. I love the company’s work!

Delivering on the promise of a great blog is hard work, but the rewards are infinitely worth it. Aside from the 13 suggestions I’ve offered for gathering information, I hope you’ll embrace blogging as an opportunity to engage people like never before. Not to mention that you are creating great content for your next Amazonbest seller.

Tic Toc: Social Sales Train Has Left the Station

At this point in the evolution of social media, small and mid-sized companies are recognizing the value and potential that social tools like LinkedInTwitter,GistHootsuiteFacebookYouTube and others bring to the table. Yet, when I ask business owners about their social sales and marketing strategy, they sheepishly admit that they really don’t have one. They know they need one, but…

Tic Toc

If you are not integrating social media into your sales and marketing plans, you are setting yourself up for decreasing sales and increased competitive pressure. Think of social media as the proverbial train that’s left the station. While you can’t hop on the train that’s already chugging on down the track, you can grab the next one coming along and catch up. The point is that the clock is ticking and you need to get moving!

I Don’t Have Time

Let’s face it, “I don’t have time.” is a pretty common excuse, because people can relate to it, right? Who can’t empathize with jam-packed schedules, lengthy to-do list’s and a cell phone that never stops ringing? “Tight schedule already and you want me to create a social sales and marketing plan, Barb?” Yes. I do. You need it. “Even if I have it, who has time for blog posting, tweets, status updates, answering questions in groups, Barb?” The answer is that you make the time. Or, you delegate the activity. We can talk about options in a future blog post.

What’s really behind the excuse?

1) These are smart business people and they know that they need to use social tools like TwitterLinkedIn and Facebook to drive their marketing and sales activities, but they don’t know where to start. It’s easier to avoid what feels a little overwhelming to tackle.

Hint: You begin with a strategy and tactical plan. This requires slowing down long enough to think through what you need and how you’ll use the technology. Hire help! Jumping on Twitter without having a clear idea how micro-blogging fits into your sales and marketing strategy will no doubt cause frustration. As Covey said, success begins with the end in mind. If you don’t know where you are going, I can pretty much guarantee it’ll be tough to get there.

2) Taking time to answer questions on LinkedIn, post a tweet, contribute to a blog post or respond to Facebook fan comments is seen as an ”add-on” to an already jammed packed calendar.

Hint: Some of the activities you and your people spend time on today will never net you sales. That’s the truth and you know it. An honest appraisal of your calendar will no doubt reveal time wasters – people, places, events – that can be eliminated. Once those wasters are eliminated you can put that “found” time toward social sales activities instead.

3) Won’t my employees just waste time all day yakking with their friends on Facebook?

Hint: You need to establish social media usage communication policies and invest in training your people from the beginning. Most businesses already have a communication policy, so you can augment what you currently have to address social media usage. Invest in training your people to use the technology correctly and make sure that they understand the rules of netiquette in the online space. Your investment in training will minimize wasted time and pay dividends down the road.

All aboard!

B2B Social Sales Facts & Figures

Thanks to the folks at Inside View for putting together this incredible infographic demonstrating facts and figures for B2B sales.

smb2bfactsfigures insideview

To see the full scale image, click here!

Here are a few things in the infographic that caught my eye…

Most popular social media sites for generating B2B traffic:

  1. LinkedIn 17,618
  2. Reddit 11,968
  3. Wikipedia 10,944
  4. Twitter 6,170
  5. Facebook 4,455
  6. StumbleUpon 2,557

Future Growth of Social Media

futuregrowth

I encourage you to click on the link above to view the graphic in full scale mode. The numbers may surprise you!

Here’s How to Fail at Social Media

Enjoy a little Dilbert humor about the pitfalls of trying to tightly control employees and their social media activities.

Dilbert.com

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