Networking Game Plan

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by guest author, Peggy Parks, The Parks Image Group

I had never networked until I started my business and was absolutely petrified. What should I do? What should I say? How do I start a conversation? How do I end a conversation? What do I talk about? How do I approach people? What do I wear? It was all so overwhelming. Therefore I’ve decided to assemble this “cheat sheet” for those of you who may feel uncomfortable mingling in a room full of strangers. Read this before you leave the house!
 
Before the Event: Have a Plan

  • Where are you going?
  • Why are you going?
  • Who will be there?
  • What is your goal?

Make sure you have plenty of business cards (neatly organized in a card holder) and a pen and notepad. Clear out your wallet and handbag to avoid any embarrassing spills.

Have your “elevator pitch” ready. An “elevator pitch” is essentially a spiel you give in the time it takes to ride an elevator (anywhere from 30-60 seconds). Hit the major bullet points – who you are, what you do, what you’re looking to accomplish - and be prepared to recite this throughout the event.

When You First Arrive 

  1. Survey the room. As you approach the door, take a moment to check your posture, adopt a relaxed and confident facial expression, and determine whether or not anyone you know is inside. Take a deep breath – it’ll help you calm those nerves. 
  2. Make conversation. Approach someone who is standing alone – most likely they’ll be grateful for the effort. Do not interrupt people who are deep in conversation, and do not invade others’ personal space. If you’re still at a loss, introduce yourself to the host or check-in person; oftentimes they are happy to make introductions to get the party going.

What to Say
We all know to stay away from politics and religion, but you should also make sure that you leave your personal life behind. Don’t talk about health issues. Do not criticize the venue or the food. Do not gossip.
 
Check the headlines and be aware of what’s going on in the news. This will give you a conversation starter. “What do you think of….?” This way you can gauge the person’s opinion and respond accordingly. There’s less chance of offending someone.
 
The easiest thing to do is ask others to talk about themselves. We all love to do this. Even if the person you are talking to is boring, be mindful; do not make them feel uncomfortable. Listen to them, nod, agree, be in a forward position, and look at them, not at who is coming through the door!

Should the person not know how to stop talking, you need to make a graceful exit. Do not make them feel bad. Smile; tell them you enjoyed the conversation and that you need to mingle with others.

Business Cards
I attended an event earlier this year. The event had already started and I noticed a woman who came in late. Before she sat at a table, she made sure she distributed her business card to everyone in the room. She was trying to be “discreet” but was very disruptive and rude. The woman next to me said, “Peggy, she needs to take your etiquette class.” What was she thinking? (She wasn’t.) Do not hand out your business card unless someone asks for it. All they will do is throw it away. Do not assume you can add someone to your distribution list simply because you have their contact info. Networking is about forming relationships, not selling yourself. People won’t buy from you unless they know you, like you, and trust you. It all takes time. Research shows that it takes seven “touches” for people to remember you. Exercise a little patience and take the time to forge a connection.
 
What to Wear
If you want to “work the room,” I recommend that you wear friendly and approachable colors such as a medium brown, a medium blue, or earth tones (if they are flattering to your skin tone). Wearing black may be a bit intimidating.

Wear a jacket which has two pockets. It will help when giving out your business card. Put your business cards in your right pocket, and put the business cards you receive in your left pocket (or vice versa). This will prevent the embarrassment of giving out someone else’s business card!
 
Following Up
This is the most important part of networking. Don’t let a great connection slip through your fingers because you were too lazy to follow up!

  1. Enter your contacts into your database. Include a few notes so that you can recall what you discussed.
  2. Pay it forward by making connections and introductions. Not every person you meet will present a business opportunity for you – yet. But by connecting someone with another contact who may be in the same field you can impress two friends, who will more than likely return the favor down the road.
  3. Send a thank you note or email if you are short on time.
  4. Check back a month later.
  5. Connect on social media. LinkedIn and Facebook – provided your profile is professional, not personal – can be a great way to keep in touch.

Peggy M. Parks is an international image consultant and founder of The Parks Image Group, Inc. in Atlanta, Georgia. Custom corporate workshops on professional business attire and etiquette, private one-on-one consulting that features a personal and individually crafted image plan and wardrobe planning and selection form the core services Peggy’s company provides. www.theparksimagegroup.com

Engaging Prospective Buyers

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The fine art of social engagement is something that many sales professionals I talk to are struggling to figure out. When is the right time and what is the right approach to use when engaging with a new prospect in the online space? In other words, when is it OK to move the conversation beyond information sharing and into a sales discussion?

Sharing knowledge and information for the betterment of the entire social community without the expectation of an immediate sales return is a core attribute of the savvy social sales player. The ebb and flow of give and take in social communities is expected and important. At the same time, we are also sales people who have quotas to achieve each month. It’s natural to wonder when the time is right to move beyond sharing goodwill and asking for a sales appointment. While the “right time to engage ratio” will vary due to the actual situation, I can tell you that the first several times you show up is much too soon. You make your mark – over time - demonstrating your willingness to share your expert credibility for the benefit of others.

How long does it take to make your mark, you might ask?

My personal experience is that it takes about 30 to 60 days for people to begin to know who you are. It’s possible to gain sales traction more quickly of course with increased frequency of participation, but be careful not to rush the process. Your goal is develop credibility in the eyes of your ideal buyer, because people do business with people that they know, like and trust. Selfless participation in social networks gives you the opportunity to let people get to know you, like you and trust you, which can shave weeks and/or months off your sales cycle.

Ready for a challenge?

Commit to one core group (it should be the one with the highest potential for return on your sales effort) for a month and make it part of your day to comment on at least one question. Keep track of the people who reference you in their subsequent comments. This will help you determine who’s getting to know you and help you understand what topics tend to generate more interest and dialog.

While you might be thinking, how can I squeeze this into an already packed day, the bigger question is can you afford not to? Buyers are discussing what products and services to buy. If you are not visible, how can you expect to be front and center in their minds when they are ready to make their decision? The social savvy sales winners are those professionals who understand that consistency is an essential ingredient to their online sales approach. Contribute quality content and thought leadership and the buyers in your group will soon recognize that you are someone they need to know.

There aren’t any shortcuts; you have to put in the time to become known. Do the work and reap the rewards. Done with purpose, a plan, patience and active participation, the return on your sales effort is absolutely worth it!

Social Sales is The New Handshake: First book signed!

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Very exciting to sign my very first book – The New Handshake: Sales Meets Social Media - at an executive retreat. Jimmy has traveled from China to join his management peers. Since he traveled the farthest, I gave him a copy of the book as a gift. Jimmy was excited to receive the book; I was thrilled to give it to him. He tells me he’ll read it on the plane home next week. I expect that Jimmy will be a social sales ready before long. An Amazon review is on the horizon. More to come…

Not Enough Clients? What’s In Your Way?

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I recently became a Get Clients Now! facilitator and look forward to having you join me in upcoming webinars and public programs! Looking to jumpstart sales? Consider our August 17th webinar. REGISTER HERE  OK, that’s our brief self promotion. Now, let’s hear from C.J. Hayden, the author of the Get Clients Now! methodology.

From guest contributor, C.J. Hayden, MCC…

What’s stopping you from getting all the clients you want? Do you know? The answer to this one question may be the key to making your marketing more successful.

It would seem from the questions people ask me about marketing that everyone is trying to fix just one type of problem — how to fill their marketing pipeline with more new prospects. 

“What else should I be doing to attract potential clients?” they ask. “Where else can I go to find people who might hire me?” or “How can I be more visible online so people will contact me?” or “Should I be finding prospects by cold calling, using Twitter, running ads, giving talks, writing articles…?” 

All their questions — and it seems all their efforts — are aimed at finding ways to make contact with new people who might become clients. And every time they identify another activity that might help their pipeline get fuller, they want to add it to their ever-growing to-do list. 

But is this really what’s stopping them from getting more clients?

Is this what’s stopping you? If you are already marketing yourself in four or five different ways, will increasing that to seven or eight different ways produce better results? Or alternatively, if you drop everything you’re doing now, and start using four or five brand new marketing approaches, will that do the trick?

In my experience, it probably won’t. Continuing to try new and different approaches to fill your marketing pipeline will more often result in overwhelm, wasted effort, and failure than it will in new clients.

Instead of trying to fix your marketing by just seeking out more ways to meet people or collect names, email addresses and phone numbers, stop for a moment. What is the problem you’re trying to solve? In other words, what’s really getting in the way of your marketing success? 

Listed below are the five most common marketing problems, and questions to ask yourself to see which ones might be yours. They’re presented in order of priority — problem #1 needs to be fixed before tackling problem #2, and so on. Consider whether making changes in one of these areas might be exactly the fix your marketing needs.

1. HANDS-ON TIME: Are you spending enough time proactively marketing? Not just getting ready to market, or thinking about how to market, or feeling resistant to marketing, but actually taking steps that will lead directly to landing clients? 

If you’re not spending enough time marketing your business, fixing other problem areas won’t help much. Start keeping track of how much time you spend actively marketing each week. Most independent professionals find they need to spend from 4-16 hours weekly — less when you’re busy with paying work; more when you’re not.

2. TARGET MARKET: Do you have a clearly defined target market which you can describe in five words or less? Does this market already know they need your services? And are you spending most of your time marketing to exactly that group?

Once you feel confident you are dedicating enough time to marketing, the next hurdle is making sure you’re marketing to the right people.

Focusing your efforts on a specific target group with a defined need for your services will make everything you do more effective. 

3. MARKETING MESSAGE: Do your descriptions of your services name the benefits you offer and results you produce for your target market?

And are these benefits and results that this market is looking for?

Do you deliver your message every time you make contact?

Letting prospective clients know exactly how you can help them will make the most of the time you spend marketing to a defined audience.

Your message needs to be clear, focused on the client’s needs, and typically delivered multiple times to the same prospects.

 4. FOLLOW-THROUGH: Do you have a system for following up with every prospect until they say either yes or no? Are you able to complete all the steps for each marketing approach you are using to make it pay off?

 Without follow-through, much of your marketing effort is wasted. The typical prospect will need to hear from you (or about you) 5-7 times before deciding to work with you. And most marketing approaches need a follow-through element to succeed. For example, attending networking events requires post-event follow-up with the people you meet. Online networking requires regular participation, not just posting when you have something to promote.

 5. MARKETING APPROACH: Are the strategies and tactics you are using to reach your market the most effective approaches available to you?

Are they appropriate for your target market, and a good match for your skills and personality? 

Only after addressing the first four problem areas above should you think about changing HOW you market. Because in truth, your tactics may not need to change. Whether you’ve been marketing yourself with cold calling, public speaking, or social networking, once you are spending enough time, marketing to the right people, delivering a targeted message, and following through on all your efforts, your results will improve dramatically.

So finding new or different marketing approaches — the place where most people START to fix their marketing — is actually the last area to consider. The most effective approaches are those that include personal contact with your prospects, increase your credibility, and lend themselves to building relationships over time. And, approaches that match your skills and personality are more likely to succeed because you will actually use them instead of resisting them.

Once you know what might be stopping your marketing from being successful, make a commitment to fix what’s really wrong. Resist the temptation (and hype) to keep trying new “silver bullet” marketing tactics or overloading yourself with endless possibilities. Finding the best marketing solutions will be much easier when you’re trying to solve the right problem.

C.J. Hayden is the author of Get Clients Now!™ Thousands of business owners and independent professionals have used her simple sales and marketing system to double or triple their income. Get a free copy of “Five Secrets to Finding All the Clients You’ll Ever Need” at www.getclientsnow.com. Copyright (c) 2009, C. J. Hayden

5 Ways to Screw up Your Sales Leads

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Companies invest sizable chunks of time and money implementing lead generation campaigns that are designed to deliver high potential sales opportunities to their sales force. The idea is that sales activity becomes more focused when reps are responding to qualified leads that have the highest potential for close (as identified by specific factors designed into the led gen campaign). In theory, this is exactly what should happen, but more often than not what happens is that the qualified lead – that cost budget dollars to acquire – becomes a lost sale due to five fundamental mistakes that sales people often make when cultivating a qualified sales lead. They are:

1. Ignore the opportunity: Yes, I know, it’s crazy that sales people would be handed a qualified leads list of people who WANT to know more about their services, but they still don’t pick up the phone. Buyer attention spans are short, and there are plenty of options available, so when a potential buyer has raised their hand, indicating their interest in what you offer, sales should be ready to respond quickly. Ask yourself: What is the average response time of a sales lead received and responded too? The answer might surprise you!

2. Remove Me: As I’ve led sales teams through the years, I’ve noticed a common trait among sales people. They believe that the sale is never over, nor lost. While I admire the spunk and determination to succeed at any cost, there will always be situations where the fit just isn’t there, or the time isn’t right, and a deal will not happen. Accept it and move on. If in the course of calling a prospect they ask you to remove them from your list, do it. Refusal to do so isn’t likely to score you high marks. People aren’t too eager to buy from companies that ignore their wishes.

3. Crossing the TMI line: It is not uncommon for successful sales people to develop a tight professional and personal bond with their clients. That bond is what keeps a solid sales relationship intact, but tread carefully when it comes to sharing intimate personal details, and be sure to avoid discussing topics that tend to polarize, such as politics or religion. Always keep in mind that this is a business relationship first!

4. Me, Me, Me: The surefire way to kill the sale is to do nothing but talk about you, your company, your products, your services, your processes, how great you are, and whatever else you want to blather on about that seems important to you. Whether you are calling someone from a leads list or meeting them for the first time at a networking meeting, learn to stop talking about yourself. Your prospect DOES NOT CARE! Not at this stage of the game anyway. Your mission is to make a connection, which can only happen when you listen more than you talk. Ask questions that get your prospect talking about themselves, their business, challenges they are tasked with solving. Recognize that in today’s social sales world, your prospect already has plenty of the “technical” info about what you and your competitor’s sell. Stop wasting time with feature dumps. It’s an out of date practice that should be banished from your sales process. Buyers want results; speak to that, not the features.

5. Qualification – what qualification? Sales people must artfully juggle the closing of short-term sales while simultaneously developing long-term opportunities. That requires asking probing questions to further qualify the sales potential. Time is finite, so each sales person must “stack rank” their sales leads in order to maximize their sales efforts. What tends to happen instead is that sales people want to give the same amount of time to everyone they talk to. That’s a big mistake. So, the typical first phone call probably goes something like this…  “Hi, Ms. Executive. I’m Barb at WidgetRUs, and I see you indicated through our website that you’d like to learn more about our products. What day and time can we meet?” Totally, wrong! Your 1-1 face time should be focused on the sales opportunities with the greatest potential. Here are some examples of the type of questions you can ask to further qualify the potential sale:

  • When do you plan to make your purchase?
  • Do you have budget now or is this something you are thinking about for next year?
  • Are you the only one who is involved in the buying decision?
  • How long does it usually take for a buying decision to be made?
  • Is there paperwork required for me to complete to be considered as a vendor?

Remember that the lead is the conversation starter. Your prospective buyer has expressed interest at this point – nothing more. Resist the urge to spew out your sales pitch, and instead use the time to get to know what is most important to them. When you do, you’ll see your lead to sales conversation rates improve as a result!