Authenticity, Learning, Branding and More

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tulipFriday, I attended the 5th Annual Pink Magazine empowering women event. Held at the Intercontinental Hotel, it attracted business women from all over Atlanta interested in business building and professional development. Segments on Leadership, Marketing, Balance and Finance followed the kick-off keynote delivered by author, Gail Evans. What I appreciated most about Gail’s comments was her reminder that we – as women – have not come as far as we might think. One key place still holding women back, according to Evans, is the lack of teamwork. Too often, women are still trying to go it alone. It is an important point for women to think about.

Later in the day, I headed to Emory Goizueta Business School to talk with a roomful of budding entrepreneurs about social media for smart sales™. As the way people buy business products and services continues to evolve, the sales process must adapt to this new buying behavior, which is largely internet based.

It was interesting that between the two events a common theme for the day emerged. Authenticity was the first theme to emerge early in the morning. The second was that successful people make mistakes, fall down, pick themselves back up, learn from the experience and move on.

Authenticity and transparency are becoming vital skills when doing business in our digital economy. The success of the buyer/supplier relationship is based on mutual trust. Representing yourself and your business in open, honest ways are critical to your success. Buyers are a bit fed up with the hollow promises of vendors more concerned about their personal goals and not the goals of their prospective buyers. “Over deliver” should be the customer loyalty theme shouted from the corporate mountaintops. Do the unexpected and separate yourself from others in your field.

It was an inspiring day really. All day I was surrounded by people who understand that success comes from making a commitment to our professional development. That means investing time and money. It also means taking risks, making mistakes and learning from them, so we can achieve even more. In email I received from Seth Godin, he had this to say…

As an organization grows and succeeds, it sows the seeds of its own demise by getting boring. With more to lose and more people to lose it, meetings and policies become more about avoiding risk than providing joy.

Embrace risk, embrace change, create incredible customer experiences and ignore anyone who tries to take you off course. Always remember that success is never earned while merely sitting on the sidelines!

Time for a Reboot

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A series of recent events has me thinking about how “stuck” people seem to be in their approaches to situations of all kinds. As human beings, I suppose its part of our hard wiring to resist change, even when presented with information suggesting we move in another direction would be wise. Reminds me of the movie – Groundhog Day. Bill Murray portrays Phil Connors an egotistical TV weatherman faced with living one day in his life over and over again. Connors is presented with the rare opportunity to take a different path when faced with the same circumstances. It is a clever film about do over’s and the challenges of changing our ways.

That brings me to the topic of sales.

Personally, I think it is about time for a serious shake up in traditional thinking about the sales process. Business is anything but traditional these days. Sales must adapt.

Some 78% of buyers consistently say that they go to the web to do research on something they plan to purchase according to Anderson Analytics.

Buying behavior has changed. These buyers are not interested in meeting with you personally to learn about your products and services. They can research you more quickly online. Further, they have more faith in the feedback from the social community than they do from vendors and advertisers who are clearly biased in their opinion of their capabilities. You can’t blame them.

Sales behavior and the approach to the sales process need to adapt to attract this new breed of buyer. A social sales strategy is required.

This statement usually draws some strong reactions from those sales professionals locked into their own methodology. They firmly, but politely reject the idea that using tools like LinkedIn to generate sales works. To them networking in a virtual world doesn’t have the same oomph as meeting people face to face. What they miss is that you do not need to ditch the tried and true, but it does mean that the effective use of social systems to create sales relationships must now be integrated into the sales process.

You won’t make money overnight!

Another area of resistance that often surfaces is an attitude that if it doesn’t make you money overnight then there can’t be much to it. Such an odd attitude really, because seasoned sales professionals know that it takes time to build a book of business. Starting a corporate sales job today would not mean I’d close a sale the next day. You get to know the customer base, you plan your introduction strategy, make calls and set appointments to meet with core clients…all of these tasks and more go into kicking off a new sales relationship. So like the building of a new sales territory, your investment in moving to a social selling approach will take time and patience.

Back to Groundhog Day…

Murray’s character has the opportunity to relive one pivotal day in his life…over and over again. The idea is that he learns from mistakes made in the prior 24 hours, which hopefully means better decisions and choices moving forward.

Given the choice, what about you?

Will you reboot your sales system and start with a fresh eye? Or, will you chose to remain caught in an endless cycle of doing the same thing over and over again expecting a different sales result?

The Allure of Time Management

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alarmWe are nothing if not a society hell bent on cramming every possible activity we can onto the calendar. A few business people I know try to push more than one item into the same time slot. Does that make sense? Of course not.

For years we have been seduced into thinking that multi-tasking is a good thing. Employees are given atta-boys for their ability to juggle multiple priorities at once. Managers praise their people for being able to take customer calls, do email and text all while taking a potty break. Nothing is more disconcerting than listening to someone take a business call from the bathroom stall next to you by the way. The reinforcement of this multi-tasking mania has now led to people texting and answering email on their iPhones and Blackberry’s while driving! Am I the only one who thinks that these people should have their drivers license suspended…forever?

Quite an industry has sprung up around this notion of “managing time”. Multi-tasking isn’t managing time, it is only wasting it. An August 2009 research report from Stanford University shows that so-called high achieving multi-taskers are only frying their brain. Guru’s far more experienced than me will tell you that time management has always been a myth. All of us have the same 24 hours in the day. The #1 key to success in achieving our goals is a single minded focus on the “right” priorities. Your objective is to focus on the one thing – the big rock – that you complete before moving on to the next.

As I talk to groups about social media and how to integrate it into their sales/networking approach, I always ask, “What are your top two or three concerns about using social media?” Predictably, someone always says, “I don’t have the time.” That attitude springs from the belief that you are “adding on” to what you already do now. In reality, you need to let something else go. Everyone has time wasters disguised as results driven activities hidden somewhere on their calendar. Many are hidden in plain sight.

Try this exercise. Write down how many face-to-face networking events you attended in the past month. Even if it’s 1 per week, you probably spent at least 3 hours when you include drive time plus the event time itself. That’s 12 hours – more than a full business day each month. Now consider your hourly billable rate and ask yourself if you secured enough clients from those activities to make it worth it. The answer – based on experience and the answers I receive from every group that I poll – will likely be a resounding no! Not even close. That’s why the effective use of social networking tools like LinkedIn is such a beautiful thing. Done right, you spend “less time” actually getting better results.

How we view time is in direct proportion to our attitude about time. Your peers, your competitors and your friends don’t have any more hours in the day than you do. It is all about how you use them. If you ever want to invest in finding out how you prioritize, I encourage you to check out our Time Mastery assessment. For as little as $31 and the investment of a 10-15 minutes, you will discover just how well you work with your daily 24 hour allotment. Time management is a myth. How you choose to spend your time is what counts!

Sure People Know What You Do?

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More than once, I’ve been surprised to learn that people who have known me for a long time don’t actually know what I do. My first thought is seriously? What the heck? How many times have we talked about it?question

Ever happened to you?

I’m betting that every business owner – at least once – has faced this dilemma.

It’s been awhile, so I don’t remember anymore where I first heard this piece of communication wisdom, but I do remember that it goes something like this…”If the “receiver” of your communication doesn’t get it, the responsibility for the mishap falls on your shoulders.” Ouch.

Colleague and branding expert, David Cohen at Equation Arts would probably not be surprised to hear that people are often confused by our messages. It is a common malady. That’s why he is such a great resource and worth every mega dollar he charges! Make sure you tell him I said so!

Since April 2009, I have had the privilege of being part of a peer advisory group that is facilitated by Bill McIlwaine of Executive Forums. These quarterly meetings are long, intense, insightful and thought provoking. The meeting two weeks ago helped me to realize that I am viewed as a credible evangelist, even the first person that my colleagues think of when the topic turns to social media, but beyond that these executives were not completely clear on the WHAT of my service offering. Did I say ouch?

That realization led to this post and the subsequent rework of the Talent Builders website. The website refresh is not quite complete, but I hope even at this moment you have a clearer picture of the value you receive when you work with our team. If not, I’m counting on you to let me know.

Instant Really Isn’t

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Instantaneous: occurring with no delay; “relief was instantaneous”; “instant gratification”

hereandnowIt is sooo tempting to want instant. Instant success, instant love, instant cash flow, instant sales, instant weight loss…basically, instant results. It’s human I suppose. We feel pain and then want something – anything – to give us instant relief.

Instant is a myth, except perhaps in just one thing. We can instantly decide to change ourselves, our thinking, or our approach if things are not working the way we want them too.

But instant sells.

The problem with wanting – and naively expecting instant – is that it can only lead to more frustration. I don’t know about you, but I have never found that anything actually worth achieving just sort of happened…uh, instantaneously. Though using the word might make for an enticing marketing promotion or book title, the truth is that anyone trying to sell you instant anything is only perpetuating a lie.

Using social media and social networking to boost your sales efforts is no different. You can absolutely “speed up” your success, but it does not happen in an instant. You must determine your purpose, shape your brand, help others, participate often, be persistent, cultivate a following, invest in delivering value to others and be patient. There are no over night successes here. But it will happen IF you decide to…

  • Stop going for cheap. Your success requires an investment in time & money to learn from people with proven experience.
  • Make time every day - YES, every day! – to participate in the online space…this is part of your sales process NOT an add on!
  • Forget the notion of “instant”. Sweat equity is required if you want to create a strong brand presence on AND offline that leads to sales.
  • Reset your expectations. I’ve been in sales 30 years and using technology for almost as many…do you really think sitting through a 1/2 day social media class gets you to my level in an instant? It takes time!
  • Do your darn homework. If someone says, “I can teach you to get 200 Twitter followers daily.” – you must make sure they are doing it for themselves. It might be important to know if they use the system and tweet themselves. Duh.
  • Slow down. Stop being desperate. Be in it for the long term. Think about the message you want to communicate to potential buyers (or employers) who have not met you yet. Craft compelling profiles. Share valuable information. Get help if you need it!

Finally, give up on instant! Decide what you want, believe you can have it, take the massive action required to get there, and you will achieve results! But sorry…it will not happen in an instant.