Social Media Marketing Applies to B2B

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Even as social media use in B2B marketing continues to grow—57% of B2B marketers are currently using some form of social media in their business, up from 15% in 2007¹–many in the C-suite continue to have their doubts. –360 Digital Influence

For several years now, I’ve spoken to thousands of people about the value of using social media to transform business, and more specifically, the sales process. Along the way, I’ve listened to the various reasons why this “social media thing” doesn’t apply to business people in this or that industry. I hear things like “social media is for the kids”, “I can’t measure it”, “my customers aren’t using social media”, “my competition isn’t there so why should I worry about it”, ”there are too many risks – it’s not worth it”, “it’s all a big time waster”, “there’s no ROI”, and finally, “social media doesn’t apply to B2B.”

Seriously? There is doubt that social media has appliciability to the B2B sales process? Given that your business is likely operating against a much small customer pool than companies that focus on the consumer, and given that as a B2B company you are most certainly selling products and services at a higher price point, you must be tuned in to the customers who base the majority of their buying decisions on the advice of peers and colleagues.

“Forrester Research reports 84% of respondents to a recent survey listed Peers and Colleagues (WOM) as the main source for purchasing decisions, compared to 69% from Vendor Web sites and 66% from traditional media.” –360 Digital Influence

The risks associated with social media usage are minor compared to the overall benefits. You may believe that today you/your company has control of your brand. As such, why risk opening yourself up to attacks, criticism and crazies with an axe to grind? The truth is that your brand is already being discussed with current and prospective buyers. Now. Every day. Online. Without you!

Are you listening? 

If you are sitting on the sidelines merely playing spectator, allowing misinformation, self appointed brand ambassadors and champions engage in conversations around your brand, without your participation or recognition, you can expect an outcome that may or may not be favorable.

OK, so you know you need to get started. But how and where? Don’t rush to launch a social media campaign is my first piece of advice. Technology merely enables your business objectives. Ignore the temptation to jump into creating a blog, Facebook fan page or Twitter account. Success requires that you create a social sales strategy before jumping into the tactical elements of the technology.

Here is some guidance on getting started:

Photo credit: www.freshpeel.com

Generating Sales Leads the Social Way

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“Whether or not you believe classical methods work, Social Lead Generation does not discard the model; it leverages a new media to change the protocols and methods of communication.” So writes Marcio Saito, blogger at The Click Company Community. He goes on to say that, “Social Media creates interactive channels and allow companies to nurture engaged communities in a way that is scalable. In Social Channels, it is possible to communicate without intruding, to listen to a large number of people and aggregate it effectively, and to personally engage when appropriate.” For me, the two most important points in that sentence for sales people to pay attention too are: “listen” and “engage when appropriate”. 

As you transition some of your sales prospecting and lead generation activities over to the use of social sites, the principle when communicating in the online world is much the same as meeting someone face-to-face. Create opportunities for connection and visibility without direct selling approaches. You want to get your potential buyers engaged in a conversation with you, and you do that at the right time, in the right way, the right place and without talking about yourself. Ask a thought provoking question that engages them and others in dialog. Remember that your sales role is what it has always been: to create a relationship with a prospective buyer that then moves the buying process forward. The social web changes everything and nothing more significantly than the changes in buyer behavior. Now that your prospects have moved to online social communities to acquire information about products and services to meet their needs, you must move there too.

Listening plays a critical role in the online space and can benefit sales professionals in two ways:

  1. Quickly respond to a request to help someone else or respond to a question that captures attention from others in the group. Positive visibility is your success outcome.
  2. Use participation in groups as an opportunity to “listen” to trends in the conversation, which could be something valuable you’d share with your potential clients.

A good rule of thumb when getting started with your online networking efforts is to invest the time to learn the spoken and unspoken rules of each community that you join. Always begin by joining groups where your potential buyer is most likely to participate. Observe how people communicate with each other in the group before diving in.

The social web provides sales professionals fantastic opportunities to build emotional equity with within groups and with potential buyers before actually engaging in a 1-1 sales dialog with anyone. As you gain experience working in the online space, creating new business relationships will begin to happen naturally. You won’t even worry if you are engaging at the right time, because you will know that you are. That’s lead generation at its best.

Remember, Rome wasn’t built in a day; neither is your online sales presence and reputation. Generating leads using social tools like LinkedIn makes the lead generation process easier and faster than it used to be, and you need to resist the temptation to expect an immediate sale the moment you jump online. Your success depends on having a purpose, plan, persistence, participation and above all – patience! And, that’s pretty much what’s required of sales success anyway, whether your lead generation efforts are happening online or off.

Social Sales is The New Handshake: First book signed!

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Very exciting to sign my very first book – The New Handshake: Sales Meets Social Media - at an executive retreat. Jimmy has traveled from China to join his management peers. Since he traveled the farthest, I gave him a copy of the book as a gift. Jimmy was excited to receive the book; I was thrilled to give it to him. He tells me he’ll read it on the plane home next week. I expect that Jimmy will be a social sales ready before long. An Amazon review is on the horizon. More to come…

Not Enough Clients? What’s In Your Way?

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I recently became a Get Clients Now! facilitator and look forward to having you join me in upcoming webinars and public programs! Looking to jumpstart sales? Consider our August 17th webinar. REGISTER HERE  OK, that’s our brief self promotion. Now, let’s hear from C.J. Hayden, the author of the Get Clients Now! methodology.

From guest contributor, C.J. Hayden, MCC…

What’s stopping you from getting all the clients you want? Do you know? The answer to this one question may be the key to making your marketing more successful.

It would seem from the questions people ask me about marketing that everyone is trying to fix just one type of problem — how to fill their marketing pipeline with more new prospects. 

“What else should I be doing to attract potential clients?” they ask. “Where else can I go to find people who might hire me?” or “How can I be more visible online so people will contact me?” or “Should I be finding prospects by cold calling, using Twitter, running ads, giving talks, writing articles…?” 

All their questions — and it seems all their efforts — are aimed at finding ways to make contact with new people who might become clients. And every time they identify another activity that might help their pipeline get fuller, they want to add it to their ever-growing to-do list. 

But is this really what’s stopping them from getting more clients?

Is this what’s stopping you? If you are already marketing yourself in four or five different ways, will increasing that to seven or eight different ways produce better results? Or alternatively, if you drop everything you’re doing now, and start using four or five brand new marketing approaches, will that do the trick?

In my experience, it probably won’t. Continuing to try new and different approaches to fill your marketing pipeline will more often result in overwhelm, wasted effort, and failure than it will in new clients.

Instead of trying to fix your marketing by just seeking out more ways to meet people or collect names, email addresses and phone numbers, stop for a moment. What is the problem you’re trying to solve? In other words, what’s really getting in the way of your marketing success? 

Listed below are the five most common marketing problems, and questions to ask yourself to see which ones might be yours. They’re presented in order of priority — problem #1 needs to be fixed before tackling problem #2, and so on. Consider whether making changes in one of these areas might be exactly the fix your marketing needs.

1. HANDS-ON TIME: Are you spending enough time proactively marketing? Not just getting ready to market, or thinking about how to market, or feeling resistant to marketing, but actually taking steps that will lead directly to landing clients? 

If you’re not spending enough time marketing your business, fixing other problem areas won’t help much. Start keeping track of how much time you spend actively marketing each week. Most independent professionals find they need to spend from 4-16 hours weekly — less when you’re busy with paying work; more when you’re not.

2. TARGET MARKET: Do you have a clearly defined target market which you can describe in five words or less? Does this market already know they need your services? And are you spending most of your time marketing to exactly that group?

Once you feel confident you are dedicating enough time to marketing, the next hurdle is making sure you’re marketing to the right people.

Focusing your efforts on a specific target group with a defined need for your services will make everything you do more effective. 

3. MARKETING MESSAGE: Do your descriptions of your services name the benefits you offer and results you produce for your target market?

And are these benefits and results that this market is looking for?

Do you deliver your message every time you make contact?

Letting prospective clients know exactly how you can help them will make the most of the time you spend marketing to a defined audience.

Your message needs to be clear, focused on the client’s needs, and typically delivered multiple times to the same prospects.

 4. FOLLOW-THROUGH: Do you have a system for following up with every prospect until they say either yes or no? Are you able to complete all the steps for each marketing approach you are using to make it pay off?

 Without follow-through, much of your marketing effort is wasted. The typical prospect will need to hear from you (or about you) 5-7 times before deciding to work with you. And most marketing approaches need a follow-through element to succeed. For example, attending networking events requires post-event follow-up with the people you meet. Online networking requires regular participation, not just posting when you have something to promote.

 5. MARKETING APPROACH: Are the strategies and tactics you are using to reach your market the most effective approaches available to you?

Are they appropriate for your target market, and a good match for your skills and personality? 

Only after addressing the first four problem areas above should you think about changing HOW you market. Because in truth, your tactics may not need to change. Whether you’ve been marketing yourself with cold calling, public speaking, or social networking, once you are spending enough time, marketing to the right people, delivering a targeted message, and following through on all your efforts, your results will improve dramatically.

So finding new or different marketing approaches — the place where most people START to fix their marketing — is actually the last area to consider. The most effective approaches are those that include personal contact with your prospects, increase your credibility, and lend themselves to building relationships over time. And, approaches that match your skills and personality are more likely to succeed because you will actually use them instead of resisting them.

Once you know what might be stopping your marketing from being successful, make a commitment to fix what’s really wrong. Resist the temptation (and hype) to keep trying new “silver bullet” marketing tactics or overloading yourself with endless possibilities. Finding the best marketing solutions will be much easier when you’re trying to solve the right problem.

C.J. Hayden is the author of Get Clients Now!™ Thousands of business owners and independent professionals have used her simple sales and marketing system to double or triple their income. Get a free copy of “Five Secrets to Finding All the Clients You’ll Ever Need” at www.getclientsnow.com. Copyright (c) 2009, C. J. Hayden

What’s in a Name?

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Of all the books that I’ve read through the years, none has had more of an impact on me than Dale Carnegie’s How to Win Friends and Influence People. I have never forgotten the importance of remembering people’s names. Today’s post comes from colleague and guest blogger, Renee Walkup who shares some great tips for capitalizing on the power of a name.

As salespeople, it’s critical that we constantly are on top of our game–whether we are networking, prospecting over the phone, booking appointments or presenting to a group. The bottom line is that at least 60% of our customer engagement involves building relationships and at least 80% involves trust.

One surefire way to put a roadblock up in a relationship is to either:

1. Forget someone ‘s name, or

2. Mispronounce the customer’s name

Since we don’t all have John and Jane Smith’s to deal with (remember the movie, “Mr. and Mrs. Smith”? And look what happened to Brad and Angelina), the reality is, we need to be better prepared for the unexpected names and use a few tricks that can get us through possible embarrassment.

Since salespeople often ask me about this, and since I recently have had a variety of first-hand experience with my name, I thought I’d share a few tips for you on how to remember names and what to do if you are unsure as to the pronunciation of your customer’s name. Here you go…

1. Seems simple enough, but look at all the letters in the person’s name. This will give you a clue if there’s an extra vowel of syllable that would be different from what you are accustomed to seeing regularly. An example is my name. “Walker” is very recognizable “WalkUP” is less familiar.

2. Listen to the prospect’s voice mail before leaving a message. When you truly listen to the name, especially if there is an accent in the prospect’s voice, immediately write it down phonetically to YOUR eyes. That’s what I do, which helps tremendously (I just make sure my English Professor husband doesn’t see my notes since my particular form of phonetics is vastly different from the academically acceptable).

3. Call someone at the company (not the prospect) and AFTER identifying yourself, ask for his/her help in pronouncing the prospect’s name. THEN write in down using my advice in #2.

4. If you are prospecting and are unclear as to how to pronounce either the first name or the last name, pick one. It’s better to know that you are calling “Ms. Williams” than try and mispronounce her first name as “Quintel” when it’s not that. Make it easy on yourself.

5. When you return a call or are going to meet the customer in person, have your phonetic pronunciation written down in front of you. The more you say the name the more skilled you will be at using it correctly (and customers like that).

6. If attending a trade show, make sure you look at the prospect’s name tag or business card for a visual reminder of the person’s name. This will help you retain the information, especially if you use the prospect’s name 3 times over the period of your conversation.

7. Lastly, use visual cues and memory links to remind you of the person’s name. For example, if the dark-headed guy looks a bit like Michael Scott from “The Office”, and his name is “Scott”, that should be a mental reminder for you.

Internationally recognized professional speaker, author, and phone sales expert, Renee Walkup has influenced thousands of professionals at companies including: CNN, The Coca-Cola Company, Panasonic, ING Financial, Charles Schwab & Co., AT&T, Pearson Education, Genzyme,  LaFarge, Microsoft, Hewlett Packard, and Nestle USA. A guest on numerous radio and TV programs, Renee is often quoted in national publications.  She is the co-author of six books, and her latest book, “Selling to Anyone Over the Phone” is a business best seller with over 30,000 copies sold.

(C)Renee Walkup, All Rights Reserved, http://www.salespeak.com