If you’ve ever read a blog post of mine, heard me speak or follow some of my musings on LinkedIn and Twitter, you know that I really hate it when I receive sales spam in my email and/or LinkedIn inbox from people that I do not know. Whether it is a cold call or a cold email, it is still cold.

The effective use of technology presents huge opportunities for the savvy salespeople who get it. These rock stars know that using social media gives them an avenue for building relationships and demonstrating expert credibility BEFORE sales opportunities present themselves. There are however, too many salespeople using technology as a way to send the same boring, boilerplate sales spam to anyone with an email address.

Aside from the fact that the emails are unsolicited junk, they also violate the email marketing CANN-SPAM act, which requires that you give people an easy way to “opt out”. Sending email means I can only get off your list if I block your email. Random emails like random sales phone calls aren’t likely to net you anything of much value. Yes, I know there are raving fans and believers of cold calling who also think there isn’t a thing wrong with slamming out random emails to people that don’t know them. Maybe I won’t change your mind, but over time, when you realize that your sales efforts could be put to better use, maybe you’ll try a different tact.

I thought that I would share a few of the recent emails that have shown up in my inbox lately. Included with each one are my thoughts about the message and approach. Since I’m a professional, I am not including the individuals name and company, though I’ll admit, I’m tempted. But I don’t want to be a jerk about it; I just want to show people that this is NOT the way to sell. I’d love to hear your comments!

Sales Spam Message # 1

Subject Line: Can We Meet Next Week?

Hello Barbara,

I know your time is valuable so I will make this quick.  I provide quality custom clothing for ready-made prices.

My suits start at $295, trousers at $169 and shirts at $88.  No company around is like us and if you’re interested, I would like to meet you.  Please visit our website (link below) at your convenience.  It will answer some immediate questions you may have.

Do you have any free time to meet at your office next week?  Do you need clothes for the summer or have issues with your wardrobe?  Please contact me to schedule an appointment.

Sincerely,
XYZ Salesperson

Barb’s comments: If you know my time is valuable then why are you wasting it sending me unsolicited email? I took a minute to browse the website referenced and frankly, I was not impressed. It looks male oriented and even though they say they have a line of executive suits for women, there is not a single testimonial from a female client. Message to said male salesperson…clothing is uniquely personal. Dude, you are a stranger. Do you really think I’m going to allow you to show up at my office and take my clothing measurements? What are you thinking? Biased perhaps, but that’s how it is.

Sales Spam Message # 2

Subject Line: Unbeatable Business Phone Service – Summer Sales

Hello Barbara,

I wanted to let you know about the unbeatable business phone service offer available during 8×8 Summer Sizzle Sale, which starts now!

There has never been a better time to sign up for new business phone service.

Check out the details of this offer:

- Unlimited calling for the unbeatable monthly price as low as $19.99 / extension

- Free account setup

- Free shipping

- Free first month of service

Call today to take advantage of this great offer! Offer expires at midnight June 30th, 2011.

Thank you,
XYZ Salesperson

Barb’s comments: There is nothing here that tells me why I’d want to do business with this person or this company. What does she know about my business? I guess this sales gal thinks “cheap” is all it takes. Why is the service unbeatable? If price is the sole sales strategy then it’s going to be a bumpy ride for her during her sales career. Well, that’s if it lasts at all. Seriously, you can’t do any better with your sales proposition? How do I know that this deal is the best for me? Have you analyzed my business needs? Do you know what telephony tools I use today? Nope, because if you did, you would know that I use Google Voice, which is FREE and includes a voicemail box and a transcription service. All of my voicemails are transcribed and sent via text to my mobile phone. Hard to beat free missy!

Spam Message #3

Subject Line: Fw: Linkedin Groups – The Psychometric Froum

Many contributors to this forum have now criticized aspects of psychometric methodology and have referred to authors that have done so for the past 60 years or more.

Yet common practice still entails the use of limited experimental designs, mostly random controlled trials, weak quantification, weaker assessment methodologies, causal inference based on correlational models …etc. We end up with a rigid theoretical structure and measurements that filter out some of the critical aspects of what we are interested in. But still many psychometrists, statisticians in the field and test designers happily apply their linear approach… Blah, blah, blah… it is a lengthy psycho-babble diatribe that would have just taken up too much space in this post.

Barb’s comments: This is spam, but this time the woman wasn’t selling me anything. I’m including it because it just annoys me. This gal got my name from a coaching website about 18 months ago. Though I have repeatedly said that I’m not interested in her assessments – I sell my own! – she still sends me random crap. For starters, if I was interested in this LinkedIn group, I would have joined myself. What really bugs me is that I don’t know why she is sending me this information at all. What does this have to do with me? Why do I care? No opening comments defining the purpose…she just simply forwarded me the post. I did send an email asking AGAIN that she stop sending me this kind of thing. Her response…”Sorry you feel that way, but I haven’t sent anything all year.” Clueless just got junked!

What’s my point?

For decades, the sales profession has gotten a bad rap. It is unfair, but totally understandable when you encounter people who are completely ignorant to the principles of great selling. I don’t know about you, but I’m not buying from a stranger who sends me an email with today’s “great deal” out of the blue. If you are in sales and feel compelled to send an unsolicited sales pitch to someone, perhaps it might be prudent to stop for a minute and think about what you are doing before you actually hit send.

LinkedIn is one heck of a business networking, sales prospecting, sales research goldmine of information. The problem is that many salespeople still aren’t leveraging it to its fullest capacity.

Beyond the value of connecting with people and networking, LinkedIn provides an incredible opportunity to “build your branded presence”, which is pretty important if you expect to be found when buyers are searching for information about the products and services you sell. While there is still a fair amount of resistance in the sales community about the value of social media, the reality is that buyers are buying differently. If salespeople don’t embrace this change and adapt their sales approach to it, they can expect that the savvy social sales competitor is poised to kick their butt.

How do you build your brand?

Simply put – great content. Content can include blog posts, status updates, group discussion contributions and more. It also includes the ability to leverage LinkedIn applications to further build buzz for what you are about. The beauty of using applications is that if you keep the content fresh and changing, your name and face is more visible to your LinkedIn network. Aside from the great visibility inside the LinkedIn world, you’ll also be creating some great personal SEO (search engine optimization) for yourself out on the worldwide web.

We have an app for that!

You might be thinking, what’s the big deal if I do not have content and applications on my LinkedIn profile that’s compelling. Consider what your prospect thinks when they come across your profile.

Does your summary SCREAM expert in your field? Is there enough information there to give him or her some reason to want to contact you? Come on, be honest with yourself. If your summary is barely there and you’ve not completed the experience areas, you have no white papers or case studies to share and no presentation to showcase your product/service capabilities, why would your prospect bother?

There are a host of LinkedIn applications to fit your needs – everything from creating polls, sharing your travel schedule, posting your blog posts, suggesting a business book worth reading, sharing presentations or rating lawyers.

For the sales professional looking to build their brand, here are 6 applications that I use and recommend. They are all free by the way and just waiting for you to take advantage of what they offer.

• SlideShare – Use the SlideShare app to host up to 4 presentations on your LinkedIn profile You can upload far more presentations than that to your SlideShare account, but 4 is the most you can show on your profile at any one time. Post a corporate presentation about your product and service capabilities. Share a presentation you delivered at last week’s conference or post an informational presentation about your business topics. For me, that might be sales coaching. You can post PowerPoint or PDF files.

 

• Google Presentations – you can use this app to host presentations as well. I just happen to have started with SlideShare and really like it. What I do love about Google Presentations is that it allows me to host my video, which can be played right from my LinkedIn profile. Video is one of THE most engaging ways to capture someone’s interest. Since posting my video, I have closed 4 pieces of new business and in addition to telling me that my profile rocked the competitors, they all mentioned the video.

 

• WordPress – If you blog, making sure that your blog post shows up on your LinkedIn profile is a must. I happen to use WordPress, but the Blog Link app lets you connect other blog platforms to your profile as well. Every time you blog, you profile is updated and your network knows that you’ve added new content.

 

• Amazon Book List – A key part of my visibility strategy is speaking at meetings and conferences. As an avid reader, I typically reference statistics and information from books that I’ve read. Adds to my credibility (hopefully) in terms of staying on top of my industry. People used to ask me to provide a book list after the event. Now, I send them to my LinkedIn profile to check out my list. You can add your comments about books you like and recommend them to others. Oh, and you can follow the book’s lists of others and they can follow yours.

 

• Twitter – Even if you don’t want to get into using Twitter per se, you should still set up an account, set up your profile and then use the Twitter LinkedIn application to share your Linkedin status updates. If you believe what I tell you – that being as visible as possible on the web to potential prospects is important – then you want to leverage the Twitter platform as another vehicle for being seen. Mind you, some companies might allow it, so check your corporate policies to be sure that this is OK. If it is – go for it. Post once and get twice the visibility.

 

• Events – hosting a business event? Be sure to use the Events application to promote your event. It is easy to set up and you can then share with people in your network. Use your event URL to post as a status update so that more people see it. You’ll want to be sure that the event is included on your profile, so when you set up the app simply check the box to make this happen.

Today’s buyer often starts the sales process without you! When they have business problems, they turn to the web for answers. Smart salespeople will leverage multiple platforms to stand out from the competition. If you are in B2B sales and are not utilizing LinkedIn applications to create a more compelling profile that sets you apart from your competition, I hope I just motivated you to get moving!

As a general rule, I don’t run into many jerks in groups on LinkedIn. Until…

Day before yesterday, I responded to a question posed about social selling. I have my opinion about the topic and it’s just that – my opinion. Wouldn’t you know it, an arrogant, self-serving bozo with a sales agenda found it necessary to try and tear me down.

Innocently, I said that I respectfully disagreed with his perspective. That didn’t go over well, because judging from his subsequent comments, I imagine him staring at my words saying..game on sista…I’m going to prove that you’re wrong and I’m right.

Why the beef? Well, this gentleman ( I use the term loosely) took exception with my belief that the buying process has changed. He felt it necessary to tear down “my argument”…I wasn’t arguing but he certainly was. Perhaps a better way to have phrased my comment was to say that in the minds of buyers and executive decision makers today, the process has changed. The internet and social media has totally changed the game. Buyers are better informed, expect more and have no time for sales people who blather on about themselves without considering what’s best for the person they are trying to sell too. But for those delusional sales folks still living in the land of Glengarry Glen Ross, they believe that yesterday’s sales approach is still as successful as it ever was. But even Alex Baldwin’s character, Blake, the hot-shot sales strategist brought in by Mitch and Murray to “motivate” the discouraged salesmen advocated warm calls. Gee, I wonder why. As sales people, any time that we can connect with people based on experiences or people that we have in common, it makes our initial interactions and beyond so much more powerful.

While technically the “process” of how a sale moves through the funnel is the same, it is how the buyer sources information (often without sales reps being involved) and decides to engage with companies and their sales people is what has changed. Expectations are also higher. For years, solution selling or a consultative sales approach has been advocated as a more effective way to engage prospects. I agree. But here’s the problem…a large majority of sales people are not following that approach.

The point is that buyers expect that sales people have evolved their approach. They want trusted advisors who understand their business issues and focus their attention on making sure that they can help solve them. Today’s savvy buyers do not need a sales rep who merely recites the same ole blah, blah, blah from their spec sheet.

I guess I should have used words like evolved or said that buyers think differently, but I don’t think that would have mattered to Mr. I’m a Smarter Sales Professional Than You Are. After I responded to his first surly post smacking me down, which then led to him becoming an even bigger jerk, my final comment was “you gotta love diversity of thinking”.

The morale of the story. Arguing gets you nowhere and hurts your professional reputation and brand to boot. Yes, I responded to his first nasty backlash…keeping it professional mind you, but when it became obvious that he just wanted to win, I let it go. Funny thing happened though…others in the group rose up to support me and the dude never said another word.

Sales executives are feeling the pressure to ensure that sales quotas are met and that pressure often leads to fear, desperation and a focus on short-term sales results.

Don’t get me wrong…achieving monthly sales objectives are important. If there are no sales then ultimately there is no business to run. I’ve been a sales professional for close to 30-years and a business owner for almost 10, so I get it. Consistent revenue flowing in the door month after month is a must. Here’s what worries me though. This short-term focus leads many sales reps to ignore some of the basic fundamentals of selling in a social sales world. I know this because of the steady stream of unsolicited sales pitches I receive on a daily basis.

Don’t Abuse the Medium

A phrase that I’m fond of using is “Just because you can, that doesn’t mean that you should.” As the world of sales continues to evolve and transform as a result of the widespread use of social media, many sales professionals need to take a crash course in online etiquette. Sending potential buyers a spam sales pitch is akin to a cold call only worse. With voice mail, your message leaving time is typically pretty short, but when you send email you can go on forever about how grand your product is service is and believe me…many do.

Relationship First, Selling Second

If sales teams aren’t producing consistently, perhaps the answer isn’t in pushing them to “work harder”. Let’s face it folks… activity should never be confused with sales effectiveness. Insisting that your sales reps make 100 cold calls per day is activity, but is it truly effective? Though many old school sales folks will respond with a resounding – yes, cold calling works – the reality is that cold calling doesn’t work and adds expense to the sales cycle to boot. To me, it seems a bit delusional to think that calling 100 strangers whose business you know nothing about will lead to anything meaningful from a sales perspective. The same goes for sending your peeps out into the world telling them to “go bang on doors”. Seriously?

Social media provides a unique opportunity for today’s social sales professional. Instead of banging on doors, sending spam email or calling 100 strangers, why not put that time to better use? To improve your sales close ratio, what if..

• You created a target list of the top 50 companies that you want to do business with and you used tools like LinkedIn or InsideView to learn more about their people and their business BEFORE making that first connection.
• You looked for ways to do something of benefit for the prospects that you are targeting without asking for anything in return? Use LinkedIn to share industry presentations, articles, white papers or perhaps send a sales lead their way.
• You understood that you get ONE chance to make a solid connection and a great impression. Don’t blow it by sending people the same old boring sales spam email that you just sent to everyone else.

Fix the Right Thing

When sales are off, please avoid the temptation to insist that your sales people just “do more”. Doing more of what already isn’t working will not lead to different results. Einstein defined that as insanity.

If you want different results – do something differently!

For 34 days I’ve had writer’s block. There are so many interesting things happening around me that it isn’t that I lack for good topics to focus my attention on, but for some reason getting the words onto the page just didn’t happen. Maybe the learning for me (and maybe you) is that sometimes we need to slow down or jump off the daily business treadmill, in order to recharge, refocus and re-evaluate our priorities. Like every other busy business professional, I find it hard sometimes to keep the blogging momentum going, so I can totally relate to those of you who tell me you just “don’t have time” to do it. Believe me, I get it. And, frankly, I’m a little jealous sometimes that several of my blogging hero’s – Chris Brogan, Seth Godin and Paul Castain – manage to post pretty much daily despite the fact that they have heavily scheduled business days themselves.

Barb, what’s up with you, girl? That’s the question I have been asking myself off and on over the past several weeks. I finally think that I know why I’ve had writers block. What I realize is that it is all about choosing, sticking to, AND scheduling our priorities.

Ban the To Do List

Colleague Kent Gregoire, who heads up Responsibility Centered Leadership and The Alternative Board of Metro Atlanta is also the thought leader behind Living in the Now®: The Overwhelm Solution, and Kent has convinced me that “to do” lists are a waste of time, and more importantly, they often cause more problems than they solve…like adding stress to your life that is truly unnecessary. Kent advocates that we banish our “to do” lists forevermore in favor of a more effective way to get those important priorities completed.

Crazy notion, right? Banning the “to do” list. I can hear you now…”Are they nuts? If I don’t have a get it done list, how will I accomplish anything?” Believe me, I understand the reaction. We have been trained as a society to make “lists” of items to work on each day and check off as we complete them. But in my own experience, I find that often there are items on the list that just seem to get transferred from one daily list to another. Come on’ be honest…this happens to you too, doesn’t it? What Kent shared with me is an approach that is both simple and utterly powerful in what it can do for you mentally and emotionally when you apply the technique to daily life.

It Is About Completeness

If you need to accomplish a particular task…could be going to the grocery store, writing that blog post, following up sales calls or washing your car, you need to “schedule it”. In other words, don’t write it on a list. Immediately block the time on your calendar to complete the action and move on. When the scheduled time comes, complete whatever it is and move on knowing that you never have to worry about it again.

I’m starting to get in a groove with the approach, and I already feel calmer about my day. Mental traffic about what I haven’t gotten done or angst about pending things that must happen is not walking me up in the early hours of the morning. Everything that matters and is important is “scheduled in time”, as Kent says. As I get better at the process, I will schedule things in advance or at the same time that I’m scheduling another activity, perhaps a sales meeting. I already know there will be follow up, so why not schedule the follow up time on the calendar at the moment that I book my sales meeting?

A list of to do items that remain separated from your calendar means there is a really good chance that lots of other daily, mindless, non-critical stuff will impede your ability to finish what you had intended. I had blogging on my list each day, but I didn’t make a formal commitment to block the time on my calendar each day to get it done. So guess what…it just didn’t happen.

Give it a try.

The next time you say to yourself, I need to get XYZ done, stop what you are doing, and evaluate your priorities, your currently scheduled activities and then “schedule” the appointment on your calendar to complete the action instead of writing it on a list.

The end result from taking this approach is that you’ll feel less stressed. You will also be living your life in the present – living now – instead of worrying about what you should have done or still need to do. I hope you’ll give it a go, and if you do, I’d love to hear from you.