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  • April 26, 2018

Connect the Dots to Improve Customer Experience with Erin Bush

August 9, 2017 By Barbara Giamanco Leave a Comment

In this Women in Sales Leadership podcast episode, I talked with Erin Bush. She is the Director of Revenue Operations at SalesLoft, the platform for modern sales engagement. As we get into the conversation, you will hear how Erin’s career choices led her to where she is today.

Did you know?

A Walker 2020 report revealed that by 2020, customer experience will overtake price and product as a key differentiator. There is no doubt that experience is a key priority for many organizations. Forrester reported that 72% of businesses say that improving the customer experience is their top priority. In a blog from NewVoiceMedia, their recent research indicates that companies lose more than $62 billion due to poor customer service. That’s a big problem!

I talked with Erin about how SalesLoft defines customer experience and who is involved in the experience process. From their point of view, it is a team effort between Marketing, Sales and their Customer Success team.

We talked about:

  • How the teams work together to create seamless experiences.
  • How they make sure that the team is well informed and hand-off points are clearly defined.
  • How technology and systems are key to a successful workflow.

Enjoy the interview!

About Erin:

Erin Bush is the Director of Revenue Operations at SalesLoft, the platform for modern sales engagement. In this role, she works with Marketing, Sales, and Customer Success to create systems to more efficiently prospect, win, onboard, and support customers.

Erin is a veteran sales leader in the Atlanta startup community. An innovator in sales operations, Erin specializes in building a connected sales practice utilizing modern sales technology.

Connect with Erin: LinkedIn   Twitter

Podcast: Play in new window | Download

Filed Under: blog Tagged With: customer experience, CX, operations, sales, salesloft

About Barbara Giamanco

Barbara Giamanco is globally recognized as a leader in Sales. She’s the co-author of The New Handshake: Sales Meets Social Media, a keynote speaker, sales and social media strategist, corporate webcast host to top technology companies and the host of the popular Razor's Edge podcast bringing the world’s experts in business, sales, marketing and service to you. Barb is consistently a Top 25 Influential Leader in Sales, a Top 25 Sales Influencer on Twitter, one of Top Sales World’s Top 50 Sales and Marketing Influencers and recognized as one of the world's Top 65 Women Business Influencers alongside leaders like Arianna Huffington, Sheryl Sandberg, and Melinda Gates. Visit: www.scs-connect.com

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