Archive for Business

Resurrecting 3 Words

Wednesday, February 10th, 2010

At the first of this year, I blogged about my respect for the approach that Chris Brogan takes with setting new goals. Tried his approach myself in 2009…I was pretty pleased with the results. Naturally, I wanted to challenge myself with Chris’ process again in 2010, which I did (and have), but I also said that I would be back in a few days to share with you my three words for the new year with you on my blog. I missed my deadline. I’m back now, and I’ll share my “key 3″ in just a minute.

Before I do…

As I climbed the sales ranks while still working in corporate America, I was conditioned to keep business and personal separate. Don’t discuss things like politics or religion or any other controversial subject for that matter. Don’t want to risk offending your buyer.  It’s that same conditioning that leads companies to fear social networking, blogs and the like. Understandable. You don’t want your employees to “blurt” anything and everything out there on the world wide web. It stays there. Forever. That’s why guidelines must be established, training given and appropriate management oversight put in place to ensure that employees don’t go to far off the corporate reservation.

And…

If 2009 taught us anything, it’s that we must bring transparency, openness and trust back into our working relationships. In short, we need to be more human with each other. It’s OK to share what motivates you or knocks you down in life. That’s all part of being human. And that leads me to the reason why I disappeared for just a bit.

You see, nine months after her Alzheimer’s diagnosis, my mother died on January 12, 2010. Though I knew it was coming, I was still knocked down. I had no clue what Alzheimer’s was really about before this happened. Perhaps, you don’t either. What I know now (and really wish that I didn’t!) is that the disease afflicts everyone involved. Frustrating, confusing and agonizing for the patient. About the same for the family members involved. The health and quality of life of many Alzheimer’s patients deteriorates over a period of years – not months. In that way, Mom was lucky. She isn’t suffering any longer.

The Alzheimer’s Association, which envisions a world without the disease shares a few statistics on their website, which might give you some sense of the disease’s magnitude:

  • As many as 5.3 million people in the United States are living with Alzheimer’s.
  • Alzheimer’s and dementia triple healthcare costs for Americans age 65 and older.
  • Every 70 seconds, someone develops Alzheimer’s.
  • Alzheimer’s is the seventh-leading cause of death.
  • The direct and indirect costs of Alzheimer’s and other dementias to Medicare, Medicaid and businesses amount to more than $148 billion each year.

I pondered whether I would share this personal side of my life with you. In the end, I decided that it was OK. Tough things happen in our lives, which can sometimes knock the wind right out of our sails. People around us cannot help us or support us if they don’t know we need the help!

Finally, about those 3 words. My key 3 in 2010 are: Charioteer, Marksman and Physical.

  • Charioteer- like the Charioteer at Delphi, I holds the reins of success in my own 2 hands.
  • Marksman - this is about precision, practice, patience and teamwork.
  • Physical - reminds me to get outside to connect with mother earth and exercise daily. Good health is a gift!

Categories : Business, Marketing, Sales, life
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Is it Time to Just Say NO?

Friday, November 20th, 2009

Most of us are busy, but undisciplined. We are active, but not focused. We are moving, but not always in the right direction. –Jack Canfield

In the things they never told me before I became an entrepreneur file is how important it is to be a good steward of no time. For most of us, we start our careers working for other people who have a schedule they want us to adhere too. Even though I lived in the world of sales where there is certainly more flexibility than in your typical 8-5 “go to the office” routine, there was still structure to the day. People expected things of me at specific times. It made it easier to say no to the other stuff. After all, it might not be wise to risk the paycheck. Why then do we develop amnesia in this area when we become independent business owners?

Entrepreneur = Rainmaker

Guess what? You won’t initially have much of a salary, if any, when you first start out. Unless of course you are one of the lucky ones whose company received a million dollar cash infusion from the local venture capitalist down the street. For most of us though, WE ARE the paycheck. Every moment of our time is either billable or not. And not isn’t a good thing. You need to remember that your corporate brethren aren’t thinking this way, because if they waste time here and there – they still get their paycheck. You, however, do not.

Saying NO is hard to do.

Though it was fairly easy when I was on the corporate clock to say no to requests that would interfere with my other business obligations, what is so different now? The answer will vary depending on the person, but here are 5 reasons why I think we stumble.

  1. Ego. It’s nice to feel in demand. When you are out on your own, it’s easy to feel a little disconnected and unrecognized.
  2. We feel obligated. After all, someone else introduced us and suggested that the two of us meet. It is even tougher if the connector is your paying client.
  3. People won’t like us. In our desire to “be nice”, we are driven to accommodate the wants of others forgetting that our own goals and priorities need to take center stage.
  4. Activity is confused with effectiveness. Lots of activity doesn’t magically lead to revenue. It is the right kind of activity that does.
  5. We aren’t thinking like real business owners yet. Real business owners know that their time really is money!

After the lunch meeting today that wasn’t, I was once more reminded of how important it is to think thoughtfully about what gets locked in on your calendar. An hour of my day was wasted waiting to meet someone who never called, sent a text message or an email to say he couldn’t meet with me after all. The eventual response to the email I’d sent while waiting in the restaurant was…”My apologies. I had a packed morning and did not check my calendar. Thank you for your understanding.” Maybe my response needs to be…”Here’s the bill for my time today. Thank YOU for understanding.”

Categories : Business
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A Is For Attitude

Wednesday, September 16th, 2009

On May 6, 1954, Roger Bannister, a 25-year-old British medical student, became the first man to break therogerbannister four-minute mile barrier. His final time was 3mins 59.4 seconds. Up until that time not only had it never been done, but no one believed that it could be done. Until Roger that is.

Bannister had a serious running setback at the 1952 Olympics, and as a result he spent two months contemplating whether he should continue to run at all. Ultimately he decided on a new goal instead – to be the first man to run a mile in under four minutes. Doing what no one believed could be done, Bannister believed in himself and visualized the possibilities, thus turning his belief into a tangible reality. And once Bannister broke the record and proved it was possible…runner after runner started following in his footsteps.

Moral of the Story

Roger Bannister reflected on his wins and his losses. Once he firmly commited himself to breaking the four minute mile, he got honest with himself about his strengths and weaknesses. With that knowledge, he put a solid plan in place to achieve his goal.

Whether you own the business or work for someone who does, Roger’s story applies to YOU. Your sales skills must be top notch because the clutter in the marketplace is deafening. If sales aren’t quite where they need to be, maybe it’s time to take an honest assessment of your strengths and weaknesses. Until you know what is getting in your way, it’s going to be hard to turn it around.

Categories : Business, Sales
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To Sell or Not to Sell in the Online World

Monday, July 6th, 2009

Discussion about how to “build relationships” in the online world and what’s acceptable in terms of “how to sell your stuff” seems to be on the rise lately. That’s to be expected I suppose, especially when you see some fairly obvious multi-level marketing tactics being displayed. It is a quandary I guess, isn’t it?

The whole idea of using social media/social networking from a sales point of view is to build relationships that lead to sales. Done right, I totally believe using social media helps you to better qualify leads and shrink the sales process. That’s all good and helps you to build your business. But notice that I said “done right”. What a conundrum. If you “sell from the podium” you risk trashing your brand. And if you don’t, what’s the point of being online if you can’t convert your activity into sales?

Good questions. I don’t know if I have the “right” answers…I just have my perspective.

In over 25 years of professional selling, I can honestly say that blatant self promotion has never been in vogue. Ever. Done in the online space, it’s worse.

What leads to people to…

  • Ask questions that they then answer by talking about how great they are? We are not fooled!
  • Answer questions and not actually contribute to the dialog, but just yak, yak, yak about themselves and their products?
  • Provide answers to questions that are clearly a push to their affiliate site? At least be honest about what you are doing.  Are you really that desperate?
  • Pretend they are trying to provide value, but then they manage to “sneak in” their own stuff. Please – do you think we can’t tell?
  • Not even answer the question at all, but instead sell their product instead. For example, in a recent LinkedIn group the question was “we are evaluating Achieve Global. Have you used their programs and what do you think?” This wasn’t a request for people to “pitch” their competitive product, but out of the first 5 responses – 4 did exactly that. Disgraceful!

I don’t know. Is it really that tough to just want to be in service to others knowing that you’ll get your just desserts at some other point? My belief is in the “do unto others” model…I don’t pollute the dialog with my sales pitch…maybe you could refrain from yours.

Categories : Sales, Social Media
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