Networking Game Plan

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by guest author, Peggy Parks, The Parks Image Group

I had never networked until I started my business and was absolutely petrified. What should I do? What should I say? How do I start a conversation? How do I end a conversation? What do I talk about? How do I approach people? What do I wear? It was all so overwhelming. Therefore I’ve decided to assemble this “cheat sheet” for those of you who may feel uncomfortable mingling in a room full of strangers. Read this before you leave the house!
 
Before the Event: Have a Plan

  • Where are you going?
  • Why are you going?
  • Who will be there?
  • What is your goal?

Make sure you have plenty of business cards (neatly organized in a card holder) and a pen and notepad. Clear out your wallet and handbag to avoid any embarrassing spills.

Have your “elevator pitch” ready. An “elevator pitch” is essentially a spiel you give in the time it takes to ride an elevator (anywhere from 30-60 seconds). Hit the major bullet points – who you are, what you do, what you’re looking to accomplish - and be prepared to recite this throughout the event.

When You First Arrive 

  1. Survey the room. As you approach the door, take a moment to check your posture, adopt a relaxed and confident facial expression, and determine whether or not anyone you know is inside. Take a deep breath – it’ll help you calm those nerves. 
  2. Make conversation. Approach someone who is standing alone – most likely they’ll be grateful for the effort. Do not interrupt people who are deep in conversation, and do not invade others’ personal space. If you’re still at a loss, introduce yourself to the host or check-in person; oftentimes they are happy to make introductions to get the party going.

What to Say
We all know to stay away from politics and religion, but you should also make sure that you leave your personal life behind. Don’t talk about health issues. Do not criticize the venue or the food. Do not gossip.
 
Check the headlines and be aware of what’s going on in the news. This will give you a conversation starter. “What do you think of….?” This way you can gauge the person’s opinion and respond accordingly. There’s less chance of offending someone.
 
The easiest thing to do is ask others to talk about themselves. We all love to do this. Even if the person you are talking to is boring, be mindful; do not make them feel uncomfortable. Listen to them, nod, agree, be in a forward position, and look at them, not at who is coming through the door!

Should the person not know how to stop talking, you need to make a graceful exit. Do not make them feel bad. Smile; tell them you enjoyed the conversation and that you need to mingle with others.

Business Cards
I attended an event earlier this year. The event had already started and I noticed a woman who came in late. Before she sat at a table, she made sure she distributed her business card to everyone in the room. She was trying to be “discreet” but was very disruptive and rude. The woman next to me said, “Peggy, she needs to take your etiquette class.” What was she thinking? (She wasn’t.) Do not hand out your business card unless someone asks for it. All they will do is throw it away. Do not assume you can add someone to your distribution list simply because you have their contact info. Networking is about forming relationships, not selling yourself. People won’t buy from you unless they know you, like you, and trust you. It all takes time. Research shows that it takes seven “touches” for people to remember you. Exercise a little patience and take the time to forge a connection.
 
What to Wear
If you want to “work the room,” I recommend that you wear friendly and approachable colors such as a medium brown, a medium blue, or earth tones (if they are flattering to your skin tone). Wearing black may be a bit intimidating.

Wear a jacket which has two pockets. It will help when giving out your business card. Put your business cards in your right pocket, and put the business cards you receive in your left pocket (or vice versa). This will prevent the embarrassment of giving out someone else’s business card!
 
Following Up
This is the most important part of networking. Don’t let a great connection slip through your fingers because you were too lazy to follow up!

  1. Enter your contacts into your database. Include a few notes so that you can recall what you discussed.
  2. Pay it forward by making connections and introductions. Not every person you meet will present a business opportunity for you – yet. But by connecting someone with another contact who may be in the same field you can impress two friends, who will more than likely return the favor down the road.
  3. Send a thank you note or email if you are short on time.
  4. Check back a month later.
  5. Connect on social media. LinkedIn and Facebook – provided your profile is professional, not personal – can be a great way to keep in touch.

Peggy M. Parks is an international image consultant and founder of The Parks Image Group, Inc. in Atlanta, Georgia. Custom corporate workshops on professional business attire and etiquette, private one-on-one consulting that features a personal and individually crafted image plan and wardrobe planning and selection form the core services Peggy’s company provides. www.theparksimagegroup.com

What’s Your Social Voice?

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I so love LinkedIn! This amazing business networking site boasts an impressive 65M+ user base and climbing. Roughly 65% of LinkedIn’s users are tagged as key decision makers, which is sales code for…they can buy from you! That, in and of itself, is a HUGE reason for you to use LinkedIn as a sales relationship tool that becomes a part of your natural sales/networking process. Decision makers, with money to spend, are using LinkedIn to check out your capabilities (and that of your competitor), polling colleagues for recommendations and doing research into what is available. They are talking about their like’s, dislike’s and sharing their current business frustrations and challenges. Are you listening? For sales people, LinkedIn should be the #1 place they go to prepare for their sales meeting. The amount of real-time information to be leveraged is…well…just plain staggering.

Speaking of leveraging conversation and information…I want to tell you about a really great question that was posed recently by Dana Detrick-Clark in one of my LinkedIn groups. She’s curious about the approach that others are taking in determining their blogging voice. And because the question is so applicable to “What approach do I take/voice do I use when answering group questions in a social community?”, I wanted to share Dana’s question and a part of my response.

Dana asks…Which is more important in a blog: speaking to a particular kind of reader, or speaking in your own ‘voice’? I’m curious as to what other business owners prefer, especially in business and/or marketing related blogs. Do you like the more journalistic approach, where you get “just the facts” for the information you’re after, or would you rather read a blog that’s more personal (even if that means at times it can be irreverent or reveal more personally about the author than what you normally find in a biz blog)?

Here was a portion of my answer…

You asked a great question that comes up a lot with clients. How much is too much information? Of course, like all such questions, the answer invariably is “it depends”.:)

Given that I own my business, I have more latitude with the approach I choose to take. So to be fair, I have a little more freedom when it comes to the information that I share in my blog posts. Each company has to decide what supports their core values and customer loyalty statement. But I urge companies to move away from their fear of “what could happen if someone says the wrong thing” and embrace the opportunity for building brand loyalty through media like blogs. There are a number of great stories about how companies were humanized in the eyes of their buyers and all because they “got real” on a blog. Sure, guidelines need to be established so that people know what’s cool and what isn’t (had to do it with email, remember?). From there, give employees training and then hold them accountable to be responsible when having conversations in the social space.

So what’s your take? Real in the blogosphere or not?

Follow Companies on LinkedIn – New!

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LinkedIn has made the Company section more robust. It is now even easier to research companies and keep up with the people changes happening with those companies.

The Improvement

You can now “follow” companies. Okay, STOP right there! Before you close your mind to it, because images of nonsensical conversation on Twitter just popped into your head, please hear me when I say that “the concept” is similar, but definitely different. This is the kind of follow that you want to engage in, because…

Sales Benefit

You will hear about key developments such as who’s joined, left or been promoted at the companies you follow, business opportunities and job openings. This moves your ability to research target companies you want to work with to another level.

Once you elect to follow a company… when you log into the Company Home Page on LinkedIn, you will see a list of updates for the companies that you follow. You will also see a “company updates” section now showing up on your LinkedIn Home Page.

This is so much easier than tracking the individual movements of people within in a company. LinkedIn aggregates the list of changes for you. You can easily scan the list to keep up with what’s changed. Here’s a quick screen shot of the company I set up to follow today to check out how this works.

How To

Find Companies under the “More” menu. Click on Companies. Search companies you want to track. Once you’ve pulled up their company page…look to the upper right and click on “follow company”. Scan the updates once a day or once a week.

Definitely check it out! Share your success stories.

Cold Calling 2.0?

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Since the early days of John Patterson and his NCR sales playbook, “cold calling” seems to be ingrained in the collective sales consciousness as an expected part of the sales process. I still wonder why. Come on. Cold calling doesn’t work (it never has, and I don’t care what that last sales trainer told you).

This ridiculous notion of “dialing for dollars” is so yesterday. Sales people resist cold calling like the plague and with good reason. At some level, they know it doesn’t make any sense to call a stranger and expect them to buy within seconds of receiving their call no matter how charming they may be. Old school sales thinking is that you just call enough numbers and eventually somebody buys. What a waste of time and energy! Not to mention how potential buyers detest this approach. They don’t appreciate your rambling, inarticulate, blathering feature dumps and the evident randomness of the call. As a business owner, I can relate. Maybe I’ll create an audio book one of these days with the “best of the worst” phone calls that I’ve ever received. I save them. Hilarious and painfully sad at the same time. Hint: if you have to cold call then at least do some remedial homework. Make sure I’m in the market for what you sell. Everyone is NOT your customer!

Get over the notion of cold calling. Nobody likes it, it doesn’t work. Instead, what about using social media/social networks, email, Twitter, Facebook, referrals and the like to start paving the way for a great relationship? There is just NO excuse anymore for sales management to think that “dialing for dollars” has much chance at success. Instead, invest time in learning to use social media to augment and extend your sales reach. Insist that your sales people use social tools and social networks to begin conversations that will lead to finding common ground and getting to know each other. Then, when you do reach out to secure that sales appointment there will be nothing cold about it!

How Do You Gather Customer Feedback?

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Ironic isn’t it? We live and work in a digital age, and the discourse about the power of social media to communicate with potential buyers and current customers in more effective ways reached deafening proportions in 2009. Yet a current poll running over on LinkedIn shows that 46% of the respondents thus far still think that the most effective way to gather customer feedback is in direct, face-to-face meetings. Hum… me thinks there is a disconnect.

Your customers and potential customers are sharing a wealth of information and insight about what they want – online. In 3 easy steps, here’s how you can begin to capitalize on the wealth of opportunity staring you in the face.

  1. Determine where your current customer (or prospect) is likely to “participate” online. Don’t assume they are using Facebook or Twitter or any other social technology people tell you is the hot thing. Put your thinking cap on. Consider the demographics of your audience. What do you know about them now that can help you identify where they travel in the online space. EXAMPLE: Your customer is the VP of Sales in technology and telecommunications companies. What does he/she care about? What challenges are top of mind? In what forums or groups are they talking about what they need or wish vendors provided?
  2. Listen to what is being said. Now that you know where your customers live…listen to what they are talking about. What questions are they asking? How are they gathering feedback about products and services on the market? Don’t show up in a group and start pitching your wares. Take the time to listen.
  3. Engage them in dialog. Ask relevant questions and don’t argue the answers. Defending your turf  only looks and sounds self serving. Your goal is to set your agenda aside. How else can you really understand what is important to your most valuable asset – your customer? Use what you learn to innovate your products and services and build stronger loyalty with your customer base.

It’s hard to know what that 46% was thinking when they answered the question posed in the poll, but it seems certain they may be missing the entire point and opportunity that social media represents.